FAQs

Learn More

Frequently Asked Questions

Yes, we are open 365 days a year.

Our office hours are from 9 AM to 8 PM (daily). 

For more information about our business hours, please visit our Business Hours page.

From November 5th, 2023 through March 10th, 2024 our Business Hours for ½ Day-Use guests will be from 12 PM to 5 PM (daily).

For more information about our business hours, please visit our Business Hours page.

No, the use of the hot springs facilities is included with your overnight stay.

Check-in time is at 3 PM however overnight guests are welcome to arrive as early as 2 PM to use the therapeutic outdoor hot tubs and heated (mineral-water) swimming pool. Check-out time for all overnight accommodation guests (cabins, camping and RV sites) is at 11 AM and from the resort at 2 PM. If a guest would like to stay past 2 PM then a day-use-rate applies. All guests who fail to leave the property by 2 PM may be automatically charged, without prior notice, a ½ day use fee for each guest to the registered guest’s credit card on file.

Our cancellation policy varies on Non-Holiday Days & Holidays. For more information about the Cancellation Policy, please visit the Policies page.

Yes, the water is rich with minerals and the most prevalent is Sodium Chloride; salt. For a more detailed list of all the minerals in our water, please visit the Water Analysis page.

The water emerges from the source at approximately 112°F. When it arrives at the outdoor hot tubs the water is between 102-106°F

Only the Therapeutic Hot Tubs (behind the cabins) and the private, indoor tubs are clothing-optional. Clothing, swimsuits or robes must be worn everywhere else and guests must be covered up when walking from the clothing optional tubs to their cabins, camping or other facilities. The therapeutic, clothing optional tub area is for adults 18yrs of age and older.

Although we allow alcohol on the property, you may NOT take it into any hot tubs or pool areas.

Although celebrations are allowed, any group of more than 10 guests must be arranged in advance and our rules for noise, loud music will be strictly enforced. If the rules are broken, we reserve the right to ask the offending guests to leave and no refund will be offered or given. Repeat offenders may be permanently banned from Mercey.

Yes, we allow children. Children up to their 2nd Birthday are free however, upon from their 2nd Birthday and thereafter, the rate is the same as adults.

Infants are allowed in the pool and hot tubs as long as they are wearing swimmy diapers. Especially important for brand new parents! Regular, non-cloth diapers are absolutely forbidden in the pool and tubs as they completely disintegrate when fully saturated with water; cleaning the pool takes HOURS to get the little pieces of floating debris out of the water.

No, children are not allowed in the clothing-optional area even if the parents are OK with their children being around nudity. Please keep in mind that the tubs are for therapeutic soaking and relaxation and a totally quiet area.

The outdoor hot tubs are open every day from 6 AM to 8 AM but are closed from 8 AM until 9 AM for cleaning. After 9 AM, they stay open until 12 midnight. For overnight guests, the swimming pool is open from 9 AM until 11 PM.

No. Only swimsuits can be worn while using the swimming pool.

No pool toys, (i.e. balls, Frisbees, squirt guns, air mattresses or flotation devices) other than arm style floaties for children as well as life vests or the “noodles” that we provide are allowed in the pool. For additional information regarding pool toys, please visit the Guidelines page.

No, we do not provide robes. However complementary towels are provided for Cabin/Airstream/Tiny House and Walkabout House guests. Towels may be rented by Day-Use/Camping or RV guests and are available in the Registration office.

Yes, the swimming pool is chlorinated as required by the Fresno County Health Department however water in the therapeutic tubs comes directly from the source and has no chemicals of any kind.

Yes, but it is not available to guests at this time. We do, however, have 9 Cabins, 4 Airstream Trailers – one of which is a 1976, Vintage model with two, single beds, a group house, called Walkabout (Sleeps up to 6 guests) and a Tiny House (2 Guest maximum – however No Children) that has its own, private soaking tub.

The cabins were built in the early 1900’s for employee quarters and are either 10’ X 12’ or 12’ X 14’. They have each been renovated and are essentially a small bedroom with a queen-size bed, linens, towels, night stands, chairs, electric, heat, ceiling fan, air conditioning, and a front porch. One cabin, #5, also has a compact, but complete kitchen. For more information about our cabins, please visit the Overnight Rates page.

Depending on the cabin, restrooms & showers are located within 25 to 75 feet from the cabins.

Although guests can drive to all the cabins to load and unload, overnight parking is only allowed next to Cabin #5 & #10. All other guests have to re-park their cars in the parking area.

The main parking area is on the north side of the creek bed which is a relatively short walk to the cabins. For more information about the main parking area, please visit the Resort Map page.

An airstream is a luxurious trailer that has all the comforts of home; bedroom, restroom, kitchen, sitting area, BBQ (propane fuel), fire pit and much more. The maximum number of guests allowed in an Airstream is two adults. For more information about our airstreams, please visit the Overnight Rates page.

Walkabout can accommodate up to a maximum of 6 guests and can be any mix of children and adults. For more information about Walkabout, please visit the Walkabout page.

Yes, we have 12 campsites and rates vary by site location as well as for weekdays, weekends and holidays. For more information about our campsites, please visit the Overnight Rates page.

The number of people that can fit into a campsite varies from 2 to 6 depending on the site.

No, only the RV Sites have electrical hook-ups, which can be used for a small fee. Because Mercey is totally off grid, we ask that everyone be as conservative with their power as possible and we request that all RV guests turn their appliances to propane mode including furnaces. Because we always have abundant sun in the summer, we allow air-conditioners to be used during all of the warm months.

We have 10 RV Sites and rates vary depending on the site and the number of guest(s) staying in the RV. For more information about our RV Sites and rates, please visit the Overnight Rates page.

Campfires are allowed seasonally; mostly fall (after the first rain), winter and spring. Typically, we stop allowing fires at the end of May after the Memorial Day weekend however, in-climate (Dry) weather, fires may not be allowed at an earlier date. For more information about campfires, Click Here!

Yes, and no. Although the mineral spring water is potable, it is mildly salty and is fine for cooking foods like pasta and vegetables but it doesn’t make very good tea or coffee. Guests can either bring their own drinking water or they can purchase bottled water at the registration office. Mercey now has a reverse osmosis filtering system that provides guests with very good, filtered Mercey Mineral water. Thermoses may be filled at the dispenser located at the right end of the pool house. Just place your thermos in the dispenser, push the red button until its full and release. ENJOY!

Unfortunately, we don’t have a restaurant at this time, but we do have a community kitchen BBQ area (The Phoenix Kitchen) that has two, Jenn Air, propane BBQ’s and two large sinks with hot water (mineral). Use is complimentary for all guests and we, of course provide the propane so no briquets are needed or required. Currently we sell snacks, a variety of drinks including flavored, sparkling water in the registration office. We also have the Oasis Café outdoor kitchen area that can be rented for a separate fee for private groups and events.

Guests can either bring their camping stove or use the propane barbecue that is in a common, outdoor area; we of course provide the propane. Cabin #5, both Airstreams and Walkabout have fully equipped kitchens as well as propane BBQ’s.

Los Banos is the nearest town, which is 35 miles away and it takes about 40 minutes to get there.

The closest restaurants are in Los Banos; Espana’s – Southwestern Grill, Woolgrowers – French Basque, Black Bear Diner – Family style and there are of course, an assortment of fast food establishments.

In Los Banos (35 miles away) at Save Mart or Walmart.

Going north, a total of 17 miles, go to I-5 (13-miles) and then North on I-5 for 4-miles to the Nees Ave. exit. Make a left going over the freeway for about ¼ mile. If going South, a total of 27 miles. Go to I-5 (13-miles) and head South for another 14-miles to the Panoche Road exit, make a right for about ¼ mile.
We are making every effort to get Yoga and Massage services consistently available at Mercey on all weekends and eventually, weekdays too. However, regaining the momentum we had pre-covid has been a slow process but, and in the meantime as we make progress towards this goal, you can call us at 209-826-3388 or check our Calendar for our current schedule. Thank you for your patience and understanding.
We are making every effort to get Yoga and Massage services consistently available at Mercey on all weekends and eventually, weekdays too. However, regaining the momentum we had pre-covid has been a slow process but, and in the meantime as we make progress towards this goal, you can call us at 209-826-3388 or check our Calendar for our current schedule. Thank you for your patience and understanding.

Yes. There a relatively short trails (1 to 2 hours) on Mercey’s 144 acres. There are much longer trails on Bureau of Land Management (BLM) property that is ½ mile from Mercey. For more information about hiking trails, please visit the Activities page.

At this time we do not rent bikes.

No, there is no cell phone coverage at this time, however you can make Wi-Fi calls if you’ve configured and enabled this function on your phone. We ask that guests to only make calls in places that won’t disturb other guests. Please don’t take or use your phones in the pool and tub areas. Doing so is very annoying to other guests!

From Mercey towards I-5, about 8 miles (for sketchy service) and 13 miles towards I-5 where service is very good.

Yes, we do. Although we have a limited bandwidth, so streaming of music or videos is not allowed!

No, we do not allow pets. For the safety and enjoyment of ALL of our guests, Mercey is a pet-free zone. For the safety and well-being of pets, they may not be tied up or left in vehicles. By law, we allow verified Service Animals. Emotional support animals do not qualify as a Service Animal.

In compliance with the Americans with Disabilities Act, (ADA) we of course allow service dogs and, although not required by law, we certainly appreciate service dog owners providing information and documentation showing that their pet is a true service animal. Under the ADA, we may ask the person who has the animal “if it is a service animal that is required because of a disability” and the owner must state what service the animal performs. We do not allow companion or emotional support animals for individuals that DO NOT have a disability. Specifically and as stated in the ADA, “To be afforded protection under United States federal law, a person must meet the federal definition of disability and must have a note from a physician or other medical professional stating that the person has that disability and that the emotional support animal provides a benefit for the individual with the disability”. 

No, we do not allow smoking anywhere on the property. Mercey Hot Springs is a non-smoking facility and there will be a $200 fee for evidence of smoke from any substance in any cabin, airstream or other common-area building. Having a Medical Marijuana card does not exempt anyone from abiding by our No Smoking policy.

Yes, we have established a few simple rules including quiet-times (as specified below) that are always in effect unless you have reserved the resort exclusively. For the benefit and enjoyment of everyone;

  • No amplified music of any kind – earbuds only please and the volume must be low enough so that other guests cannot hear your music.
  • No musical instruments of any kind are allowed in the pool and hot tub and areas.
  • Tubs are for rest and relaxation but NOT a place to party or have conversations. Please keep talking volume low during the day and refrain from talking entirely from 9:00 PM until 8:00 AM
  • The pool closes at 12 am, Midnight and children are NOT allowed in the pool before 9:00 AM
  • There is to be No smoking of any substance anywhere on the property.
  • Absolutely no oils, body lotions, food, glass, fruit or alcohol is to be taken into the pool and hot tubs.

You may, of course take thermoses or plastic bottles with you while using the hot tubs and pool.

Fresno Yosemite International Airport is approximately 1½ hour drive and San Jose International Airport is approximately 2 hours away from Mercey. Driving times, of course may vary depending on traffic and weather.

Yes, we can host groups large and small. Although groups of 10 – 20 people need to be pre-arranged, groups of more than 20 people are required to rent the entire resort exclusively. Since we are primarily a “Retreat”, there is limited availability for these Exclusive Use Events each year. Please send an inquiry to guestservices@merceyhotsprings.com including the nature of your group or event, the dates you would like to stay and the number of guests in your party.

Although Mercey is not specifically a sanctuary, it is a place for rest, relaxation, rejuvenation and healing.

If you have a question that is not on this page, please send us an e-mail to: guestservices@merceyhotsprings.com and we will post your question and our answer as soon as possible.

GENERAL INFO


OFFICE HOURS
9 AM – 8 PM (daily)

HOLIDAY OFFICE HOURS
(Thanksgiving Day,
Christmas Eve,
Christmas Day,
& New Year’s Eve)
9 AM – 4 PM

DAY-USE HOURS
12 PM – 5 PM

QUIET TIME
9 PM – 8 AM

PET POLICY
Newly enforced NO PET policy.
CA Service Dog laws apply.

SMOKING POLICY
Mercey Hot Springs is
a Non Smoking Resort.

visa-mastercard
Processing...
Thank you! Your subscription has been confirmed. You'll hear from us soon.
Subscribe to our Newsletter!
ErrorHere